Customer satisfaction is of utmost important to us. If you are not completely satisfied with your order, with reasonable requests you may request for exchange or return. All returned goods will be subjected for further evaluation and inspection. We will review your request, however we reserve the right to reject any requests at our sole discretion.
Submit Request to Return or Exchange:
Please take note for all return or exchange requests shall be made not more than 7 days upon receiving of goods. We reserve the rights to reject any requests made after the allowed period. Goods shall be returned in its original condition and including packaging (if any, such as packaging box). If returned product show sign of wear off or damages will be rejected.
Cost of Return & Exchange of Goods:
All returned goods are subject to inspection and evaluation. Accepting the returned goods does not indicate acceptance of the request for return. Lim Seong Hai lighting Sdn Bhd will also not be responsible if your shipment is lost during the return transit.The assessment will take approximately 3 - 7 working days.
The Process of Refund:
Under the condition of the acceptance of your returned goods, you will be notify in within 30 working days.
All the terms and conditions of this policy may subject to changes from time to time without prior notice. Under any dispute matters, the decision by LIM SEONG HAI LIGHTING is deemed final.
Please contact us if you have any question or doubts.