If you are eligible to request for replacement or exchange, in order to return any items to us:
- Our team will generate a return slip for you with the designated return address. Please insert this return slip together with your order when returning any items to us.
- Please note that the following:
- If a member of our customer service team receives a parcel without a return slip, we will inform you that we will keep your parcel for 28 days for you to arrange collection. If the parcel is not collected within 28 days of notification, we reserve the rights to dispose of the goods as we see fit.
- Please ensure that you return all components of your item in its original condition and packaging.
- You should also include any free items, bulbs or parts that were included in your original delivery.
- We do not cover your return postage. If you decide to return your order to our store, postage shall be fully born by you.
- We shall not be held liable if your shipment is lost or damaged during the return transit. We strongly encourage that you use a recorded delivery service and retain your proof of posting in case the parcel gets lost or damaged and you need to make a claim from your chosen courier. For your further protection, we suggest that you consider making your own separate insurance arrangements.
- Please bear in mind that all returned items are subject to inspection and evaluation by our customer service team. Our receipt of the returned goods does not indicate our acceptance of your request to return the items.
- If the returned item shows sign of wear off, modification, prior installation, prior usage or damages (including damages that was caused during return transit), we will not process an exchange for such items. In such a circumstance, we will inform you that we will keep your parcel for 28 days for you to arrange collection. If the parcel is not collected within 28 days of notification, we reserve the rights to dispose of the goods as we see fit.
Should you need further assistance, please contact our customer service team and we will be happy to guide you through this process.